Frequently Asked Questions
Everything you need to know about furnishing your home with Modus.
What is the typical lead time for furniture delivery?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via white-glove freight services and typically arrive within 2-4 weeks depending on your location.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What materials are used in Modus Furniture pieces?
We prioritize premium materials including kiln-dried hardwoods, top-grain leathers, and high-resiliency foams to ensure longevity and structural integrity.
What is your return policy for home decor and furniture?
You can return most items within 30 days of delivery. Please note that furniture must be in its original condition, and a restocking fee may apply to large freight items.
Do your products come with a warranty?
All Modus Furniture products include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
How can I track my freight shipment?
Once your order leaves our warehouse, you will receive a tracking number and a link to the carrier's portal. The delivery partner will call you directly to schedule a specific delivery window.